Refund policy
Refund & Returns Policy
Last updated: 31 August 2026
At Sit With Me – by T, many of our products are handmade, individually finished or made in small quantities. We want you to be happy with your purchase and will always aim to deal with any problems fairly.
Change-of-Mind Returns
For eligible non-personalised products purchased online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
Once you have told us that you wish to cancel, you then have 14 days to return the goods.
To request a return, please contact:
sitwithme132@gmail.com
Please include your name, order number and details of the item you wish to return.
Returned products should be sent back in a condition consistent with reasonable inspection of the product. You may handle an item as you reasonably would when examining it in a shop, but we may be entitled to make an appropriate deduction if its value has been reduced through handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.
Return postage for a change-of-mind return is the customer’s responsibility unless we agree otherwise or the item is faulty, damaged or incorrect.
Personalised & Custom-Made Products
The statutory change-of-mind cancellation right does not generally apply to products that have been made to your specifications or clearly personalised.
This includes items created specifically for you using requested names, wording, dates, logos, photographs, sizing, designs or other individual customisation.
Please check all personalisation information carefully before ordering or approving a design proof.
If you notice an error after ordering, contact us as soon as possible. If production has not begun, we will do our best to make the requested change.
The personalised/custom-made exception does not affect your rights where an item is faulty, damaged, not as described or otherwise does not conform to your legal rights.
Faulty, Damaged or Incorrect Items
If your product arrives faulty, damaged, is not as described or you receive the wrong item, please contact us as soon as reasonably possible at:
sitwithme132@gmail.com
Please include your order number and a description of the problem. Photographs may be helpful in allowing us to understand and resolve the issue quickly.
Where goods do not meet the standards required by UK consumer law, you may be entitled to a refund, repair or replacement depending on the circumstances.
We will not charge you return postage where we are legally responsible for the return.
Handmade Products
Many Sit With Me products are handmade or individually finished.
Small variations in positioning, engraving, painting, printing or finish may occur. Natural materials such as wood can also vary in colour, grain, knots and texture.
These natural or handmade variations are not necessarily faults.
However, describing something as handmade does not affect your legal rights where a product is genuinely faulty, damaged or not as described.
Refunds
Once we have received and assessed an eligible returned item, we will process the refund using the original payment method.
For eligible cancellations, refunds will be made within the timescales required by UK consumer law.
Where applicable, the refund will include the cost of the least expensive standard delivery option offered when the order was placed. Any additional amount paid for an upgraded or express delivery service does not have to be refunded beyond the standard delivery cost.
Your bank or payment provider may take additional time to display the refund after it has been processed.
Sale Items
Your statutory rights apply equally to sale and full-price products.
A reduced price does not remove your rights if an item is faulty, unless a particular fault was clearly brought to your attention before purchase and the reduction related to that fault.
Items That Cannot Normally Be Returned for Change of Mind
Subject to your statutory rights, change-of-mind returns may not be available for:
- personalised or custom-made products;
- products made specifically to your specifications;
- digital content where the legal right to cancel has been lost following the required consent and acknowledgement;
- sealed products where applicable health or hygiene protections mean they cannot legally be returned once unsealed; and
- any other goods specifically exempt from cancellation rights under applicable UK consumer law.
These exclusions do not remove any rights you have where goods are faulty or otherwise do not conform to the contract.
Order Cancellations Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
For standard, non-personalised products that have not yet been dispatched, we will normally be able to cancel the order and issue a refund.
For custom or personalised products, please contact us immediately. If work has already begun, the usual change-of-mind cancellation rights may not apply.
How to Contact Us
For cancellations, returns, refunds or problems with an order, please contact:
Sit With Me – by T
Email: sitwithme132@gmail.com
Please include your order number wherever possible so we can find your order quickly.
Nothing in this policy is intended to limit or exclude your statutory rights under UK consumer law.